Returns & Exchanges

Customer care

Returns & Exchanges

I want you to feel confident ordering from Art Function. If something isn’t right, I offer free returns and exchanges within 30 days. Support is available 24/7 to keep the process clear and straightforward.

Return and exchange window

You may request a return or exchange within 30 days of delivery. If your order is a gift or you are unsure about timing, contact support and I will help you confirm the best option.

If an item arrives damaged or incorrect, please contact me as soon as possible so I can resolve it quickly.

What qualifies for a return or exchange

To keep things fair and consistent, returned items should be in original condition whenever possible. If you are not sure whether your item qualifies, contact support and I will guide you.

Eligible: Items that are unused, unworn, and returned in original condition.
Exchanges: You can request an exchange for a different size, style, or item of equal value, subject to availability.
Damaged or incorrect items: If you received the wrong item or it arrived with an issue, I will help you resolve it promptly.

If an item includes protective packaging or tags, keeping them intact helps ensure a smoother return process.

How to start a return or exchange

To begin, please contact support with your order information. I will confirm the next steps and help you complete the process efficiently.

Step 1: Email support@artfunction.shop with your order number and the email used at checkout.
Step 2: Tell me whether you prefer a return or an exchange, and include a brief reason (fit, style, issue, etc.).
Step 3: If needed, include clear photos for faster support (especially for damaged or incorrect items).
Step 4: I will confirm the return/exchange instructions and assist until it is completed.

Refunds

If you choose a return, I will process your refund after the return is received and verified. Refund timing depends on your original payment method and bank processing.

Refund method: Refunds are issued to the original payment method used at checkout.
Processing time: Once approved, refunds may take several business days to reflect, depending on your bank or card issuer.
Shipping fees: Shipping is free on all products, so there are no outbound shipping fees to deduct.

If you need an update on a refund, contact support and I will help you confirm the latest status.

Exchanges

If you prefer an exchange, I will help you select the best option and confirm availability. Exchanges are handled as efficiently as possible once your request is approved.

Availability: Exchanges depend on stock. If your preferred option is unavailable, I can help you choose an alternative.
Value differences: If the exchange item differs in price, I will guide you through the adjustment.
Fast resolution: If you need a quick replacement for an event or trip, let me know and I will prioritize guidance.

Common questions

If you are unsure about fit or styling before ordering, I recommend reaching out first. A quick message can prevent the need for a return later. Support is available 24/7.

I entered the wrong address: Contact me as soon as possible. I will do my best to help before shipment.
My tracking shows delivered but I didn’t receive it: Contact support right away so I can help investigate.
Can I return a gift? Yes. Contact support with the order details and I will guide you through the best option.