Warranty Information

Customer Care

Warranty Information

I stand behind the quality of each piece I offer. This page explains what is covered, what is not, and how to request warranty support. If you ever have questions, support is available 24/7.

Warranty overview

If your item arrives with a defect or develops a workmanship issue under normal use, I will review it and help you resolve it. When a claim is approved, the solution may be a replacement, exchange, refund, or another fair resolution based on availability and the specific situation.

Coverage details

What I Cover

Warranty support is intended for issues tied to materials or workmanship under normal, intended use. Examples may include unexpected hardware failure, structural defects, or finish problems that are not caused by external damage.

Workmanship-related defects that appear under normal wear.
Hardware failures (such as closures or buckles) not caused by impact or misuse.
Construction issues that affect function (such as broken links or weakened attachment points) when not caused by pulling or force.

What I Do Not Cover

Certain situations fall outside warranty coverage because they result from wear patterns, improper care, or external factors. If you are unsure, contact support and I will help you determine the best path forward.

Normal wear and aging (minor scratches, gradual fading, patina, and routine surface changes).
Damage from water exposure, chemicals, heat, improper storage, or lack of care.
Accidental damage (drops, impacts, crushing, bending, snagging, or forceful pulling).
Changes to fit preference or style preference (these are best handled through returns or exchanges within 30 days).

Timing & Eligibility

The fastest way to resolve an issue is to contact support as soon as you notice it. Please keep your order number and the email used at checkout available. Warranty review is handled case by case based on photos and details you provide.

If the item arrives damaged or incorrect, contact support immediately so I can prioritize resolution.
If an issue develops during normal use, send photos and a short description of how it occurred.
Approved solutions depend on product availability and the nature of the issue.

How to request support

Start a Request

To start a warranty request, email support with your order details. I will review your message and reply with the next steps. Support is available 24/7.

Include the following:

Your order number and the email used at checkout.
The product name (or a screenshot of the product page).
Clear photos showing the issue from multiple angles.
A brief description of when the issue started and how the item was used.

What happens next

After I review the information, I will confirm whether the issue qualifies for warranty support and propose the most appropriate solution. If more details are needed, I will ask for them directly.

Review of photos and order details.
Confirmation of next steps and available resolution options.
Guidance through completion until resolved.

Returns & Exchanges

If your request is related to fit or preference rather than a defect, you may be eligible for free returns and exchanges within 30 days. If you are unsure which option applies, contact support and I will help you choose the best route.