Shipping Information

Customer Care

Shipping Information

Shipping is designed to be simple and transparent. All orders include free shipping. Typical delivery time is 7 to 15 calendar days. If you need help at any point, support is available 24/7.

Shipping cost

Free shipping is included on all products. There are no additional shipping fees at checkout.

If you see anything unexpected during checkout, please contact support and I will help you confirm the details.

Delivery time

Most orders arrive within 7 to 15 calendar days. This is an estimated delivery window, not a guaranteed date, and it can vary depending on the destination and carrier processing.

Processing time: Orders are prepared for shipment after purchase and may require additional handling time before tracking becomes active.
Transit time: Once shipped, delivery time depends on carrier movement and scan frequency.
Peak seasons: Holidays and high-volume periods may cause longer transit times.

If your order is outside the delivery window, contact support and I will help you check the latest carrier status.

Tracking your order

When your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24 to 72 hours to appear after dispatch depending on carrier scan schedules.

If you cannot find your tracking email, check your spam or promotions folder.
If you still cannot locate it, contact support with your order number and the email used at checkout.
In some cases, orders with multiple items may ship separately and you may receive more than one tracking update.

Tracking is the most accurate way to follow your shipment. If you have questions, I can assist 24/7.

Address accuracy

Please confirm your shipping address carefully before placing your order. If an address needs to be updated after checkout, contact support as soon as possible. I will do my best to help before the order is shipped.

Once an order has been dispatched, address changes may not be possible. If a package is returned due to an incorrect address, I will help you review the available options.

Delivery notes

Delivery timing can be affected by carrier delays, weather, customs processing, or regional service interruptions. While these situations are uncommon, they can occur. If your shipment appears delayed or tracking stops updating, please contact support and I will help you investigate.

I aim to keep communication clear and resolve shipping issues quickly whenever possible.

No updates: If tracking has not updated for several days, it may be between scan points. This can be normal.
Marked delivered: If tracking shows delivered but you have not received your package, contact support right away.
Returned packages: If a shipment is returned to sender, I will help you confirm the next steps.